Make the coffee the same way, every time.
Skill Start delivers Coffee Basics — a short, practical program for venue teams who prepare, serve, support or quality-check coffee service. Eight modules, a knowledge check, workplace scenarios, and a practical observation on the floor.
It is a non-accredited program: it does not lead to a nationally recognised qualification or an accredited unit of competency.
- 8
- Modules
- 30–45 min
- Guide review
- 15
- Knowledge-check questions
- 5
- Workplace scenarios
One course, built for the coffee station.
The everyday foundations of coffee service
Coffee Basics is written for beginners and for anyone who needs a refresher on the standards a venue relies on.
- Prepare a clean, stocked and safe coffee workstation
- Identify key machine and grinder components and what each is for
- Follow a consistent espresso workflow — grind, dose, distribute, tamp, extract, assess
- Recognise basic under-extraction and over-extraction indicators
- Texture milk safely to a smooth, glossy finish for common coffee styles
- Maintain cleaning and hygiene standards during and after service
- Respond professionally to common guest requests while protecting coffee quality
Read it online. Prove it on the floor.
The guide takes about 30–45 minutes to review online, at your own pace. You then complete a 15-question knowledge check and five workplace scenarios, both marked against an 80% standard with trainer review.
The practical part happens in person: a trainer observes you setting up the station, pulling a shot, texturing milk, presenting the coffee and cleaning down — 12 items in all.
Frequently asked questions
Is Coffee Basics nationally recognised or accredited?
Who is it for?
How long does it take?
How am I assessed?
Do I need a USI?
Start Coffee Basics.
Work through the guide online, then book your practical observation with your trainer.